Phishing-related scams have significantly increased in sophistication and volume. It's vital to stay extra vigilant when receiving unsolicited or suspicious emails and messages.
Phishing scam red flags:
Although phishing messages can be impressively deceptive, you can still identify them by looking out for the following red flags:
You've received a message with strange formatting, spelling mistakes or suspicious links informing you that your account has been compromised and you need to take immediate action to secure it by following the provided instructions
You have unexpectedly received a message from Shoal prompting you to change your password
You've been unexpectedly asked to follow a link that will let you log into your account via a website (you will receive a magic link from Shoal to log in only when attempting to log in to the app)
You have received a message with instructions to update or provide sensitive information from an unknown sender or an email address that resembles ours (e.g. help@shoalsapp.co.uk, support@shoal1.co.uk, help@sh0alapp.co.uk etc.)
*Please note: Shoal's primary email address is support@shoalapp.co.ukYou've been asked to download or update our app from an app store that is
different from the Apple App Store or Google Play StoreYou've been asked to make a payment in order to receive a package
If you notice any of the above red flags, ignore the instructions, block and report the message as spam and let the Shoal team know as soon as possible. Sharing a screenshot will help.
If you did click on any suspicious links or fill in any forms, change the password to the email address linked to your Shoal app immediately, enable biometrics and contact support.