We are sorry to hear that your Shoal experience hasn't lived up to our high standards.
Your experience is really important to us, and we would be grateful if you could share your feedback with the us. You can reach us through your Shoal app:
Log into the Shoal app
Head into the 'Support' tab
Tap 'Chat with Shoal'
You can also email support@shoalapp.com with your feedback, queries or complaints and our team will be happy to help.