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How do I close my Shoal account?
How do I close my Shoal account?
Updated over 3 months ago

We are sorry to hear that you would like to close your Shoal account.

We have designed Shoal so that you can grow your savings in a safe way and by doing so help support a global portfolio of sustainable projects.


Your Shoal account is also free, so there's no harm in holding on to it until there are more features that you need 💜

That being said, if you’d still like to close your account, you can do that in a few simple steps:

  1. Log into the Shoal app

  2. Tap the icon in the top-left

  3. Tap 'Personal details'

  4. Tap on 'Request account closure' and submit a query to our customer support team who will close your account for you. We'd love to understand why you're closing your account and what we can do better for the future 🥰

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