During the verification process, you will need an official ID such as a passport or a driver’s licence as proof of identity.
When uploading your document, please make sure:
The photo is not blurry
There is enough lighting
The ID is clean and legible
The ID is valid and in date
That you capture a picture of the entire document.
Partial photos or photos in which the full document is not visible will be rejected.
📝 Note: Customer support will not be able to accept your ID via email. ID must be submitted via the verification process in the Shoal app.